Refunds & Returns

Subject to legislative requirements which cannot be altered by contract, and at our discretion, customers are entitled to receive a replacement or refund or equivalent amount of credit, if they receive goods that are over or short supplied, not ordered, damaged or faulty. Notification must be made to our Customer Service department on 02 9642 7788 within 7 days of receipt of goods.

Failure to advise the Customer Service department within 7 days may result in your request being declined.

Once approved, the customer service team will issue a Returns Authority Number and provide you with details of how to return the goods. Goods should not be returned without receiving a Return Authority Number from our Customer Service department, as this will delay or may invalidate any claim.

Approved returned goods must be received by Childcare Supplies, complete and in the original packaging and condition in which they were delivered to you, for a credit to be issued.

If you change your mind about a product after delivery, we may at our discretion provide you with a refund or an equivalent amount in credit. In all instances we will charge a restocking fee of 10% of the invoiced value. A return request must be made to our Customer Service department by calling 02 9642 7788 or by emailing info@childcaresupplies.com.au within 7 days of receipt of goods.

All returned goods must be received complete and undamaged for the claim to be processed.

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Payment Options

Direct Deposit

National Australia Bank

Account Name: Childcare Supplies

BSB: 082 429

Account Number: 94 355 6370

If you have any questions or would

like to order offline please contact us

Phone: 02 9642 7788

Email: sales@childcaresupplies.com.au

© 2019 Childcare Supplies.  All prices are in AUD and exclude GST and delivery unless otherwise stated.  

ABN 62 163 914 010